Wednesday, January 12, 2005

Just A Guess

I don't think tonight is a good night to be in the WEEK newsroom. Not only are they pre-empting "Sports Illustrated Swimsuit Model Search" and "The West Wing", but for much of the first half, the weather was interfering with the Bradley game's signal. Hope I'm wrong. Jimmy has got a show to produce.

Hopefully viewers/callers read what Amy Paul had to say in the Journal Star a few week ago.

6 comments:

Bill Dennis said...

At least WEEK will rebroadcast both shows. WYZZ and WAOE used to pre-empt various Star Trek episodes to show various sporting events, and didn't give one throught about how this made people like me feel. No rebroadcast either. And, it seems to me that if most complaints come in during the evening hours, then a station manager who was DOING HIS JOB would make himself available during the evening, instead of ducking out like a coward and letting subordinates take the complaints and abuse.

Edgar said...

I understand your point, Bill, but I don't think a GM who doesn't stay 2-3 hours past when they'd normally be there is "ducking out like a coward." Getting a contract to broadcast sports is a business decision, not something viewers vote on. And I think the phone calls, as rude as some of them can be, just come with the territory in TV.

If missing a show was really important at that moment, it would be important enough to call the next day, like Amy suggests. I'm not familiar with WAOE's situation, but WEEK does handle this as best they can. They do generally rebroadcast and I know that they're usually running program reminders in every newscast that day.

Bill Dennis said...

One night, when the manager KNOWS there's going to be a ton of calls? Is there a process for overworked newsroom people to collect callers' names and phone numbers, so the GM can call them back and apologize? It's not like a preemption like this is sudden and unexpected. Newsroom workers don't think in terms of customer service. But a GM should think in those terms.

Edgar said...

Actually Bill, if I remember correctly, there have been times when someone was brought in to help with phones. As to the customer service, I'm not convinced an apology is needed as much as an explanation. Like I wrote before, it's a business decision, and not necessarily the wrong one.

Bill Dennis said...

I'm not syaing it's a wrogn decision. Just one that annoys a lot of people. Trust me on that. :-)

We Trekkies are an easilly aroused lot.

Jeff Nau said...

Looks like the same again this evening. College B-Ball pre-empting "The West Wing". I am an avid watcher of the show, but it really doesn't bother me thanks to DVR.